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Before calling for tech support, always make sure you have this information handy. This will help make your support experience much more enjoyable and enable the technician to be more helpful.

  • Know your Username and Password
  • Know your Operating System (Windows XP, Mac OS X, etc.)
  • Be ready to state the exact program you are having problems with
  • Make sure you have already tried restarting the computer before calling
  • Be in front of the computer with it turned on
  • Write down all error messages EXACTLY as they appeared
  • If the problems are inconsistent, keep a log with times and dates
  • Keep a log of any changes you have made on your computer


    • Contact Technical Support
    In Amarillo call: 806-355-2115     Call Toll Free: 800-846-3220
    E-mail: netsupport@pathwayz.com
    Support Hours: 8:00am to 11:00pm, 7 days a week
    Dispatch Hours: 8:00am to 5:30pm, Monday thru Friday, and 10:00am to 7:00pm on Saturday

    Dial-up Numbers
    Amarillo: 806-350-9950

    Network Settings
    Preferred DNS server (DNS1): 65.249.226.4
    Alertnate DNS server (DNS2): 65.249.226.5

    Email servers for Pathwayz.COM
    Incoming mail server (POP3): pop3.pathwayz.com (port 110)
    Outgoing mail server (SMTP): smtp.pathwayz.com (port 25)

    Email servers for Pathwayz.NET
    Incoming mail server (POP3): mail.pathwayz.net (port 110)
    Outgoing mail server (SMTP): mail.pathwayz.net (port 25)
    Outgoing server requires authentication (use same settings as Incoming server)

    Technical Guides and Tips
    How to configure Microsoft Outlook 2007: outlook2007.pdf (71 KB)
    How to configure Microsoft Outlook 2002/2003/XP: outlook20032002xp.pdf (39 KB)
    How to configure Microsoft Outlook 2000/Express 6: outlookex2000.pdf (55 KB)
    How to configure Microsoft Windows Vista Email: vistamail.pdf (73 KB)
    How to configure Mac Mail: macmail.pdf (117 KB)
    How to configure Mozilla Thunderbird Email: thunderbird.pdf (66 KB)

    An explanation of DSL Distance vs. Speed

    Technical jargon explained in our Technical Glossary
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    Copyright Pathwayz Communications, Inc. All rights reserved.